Margies Big Day Out Shares the Secret to its 5-Star TripAdvisor Rating
It’s something every hospitality business wants: a 5-star rating on TripAdvisor. Margies Big Day Out, a company specialising in chartered and come-as-you-are tours in Margaret River is one of the few to attain this status. For those hoping to know how they did it, proprietor and let’s-have-fun organiser Russell Hogan shares the insider secrets that made it happen.
Know the Business; Know the Clients
This may seem like a bit of a no-brainer, but knowing what the clients want and delivering it is a basic that no tourism business can afford to overlook. Russell knows that what people hope for is a carefree day packed with enjoyment, marvellous scenery, and the wonderful flavours his wine, beer, and local produce-tasting tours promise. He makes sure that his company delivers on that promise. Thanks to partnerships with Margaret River’s most famous wineries, artisanal breweries, chocolatiers and cheesemakers, his tours offer the best of Margaret River’s best.
Offer Fun for Everyone
Russell knows that his tour groups are never homogenous. Every demographic possible could be included in a tour group. Russell sees his job as ensuring that everyone has a great time. Of course, it’s impossible to please all of the people all of the time, but pleasing the vast majority works for his Margaret River wine and beer tasting tours – even kids will have a great time exploring the region, visiting farms and playing while their elders kick back and relax.
Make it Easy
From making the booking to getting dropped off safely at the accommodation venue after a day that includes a drop or two to drink, everything is easy with Margies Big Day Out. Even bus ride times are kept as short as possible, allowing tour guests to enjoy a memorable day without hours spent on the road. It’s easy, it’s easy-going, and the good-humoured and friendly staff members that get the guests there are the icing on the cake. No wonder that Margies Big Day Out is a big hit with just about everyone who takes one of its tours.
Address Complaints Swiftly
There are two reasons for complaints. No company is perfect, and one slip-up in one thousand successes is bound to happen sooner or later. Then, there are folks that are just hard to please. Whatever the reason for complaints, Russell responds swiftly, smoothing ruffled feathers and using the opportunity to turn critics into fans wherever possible.
Margies Big Day Out may have an overwhelming number of positive reviews, but on the rare occasions when there are gripes, it treats them as an opportunity for communication and improvement. It’s a lesson that many businesses still need to learn – nobody likes seeing criticism, especially when they know they’re doing a fantastic job 99.9 percent of the time, but Russell knows that turning a blind eye isn’t the answer.
Doing Great by Doing Well
Margies Big Day Out is a popular attraction that many of Margaret River’s visitors are eager to try. With a five-star TripAdvisor rating, they’re expecting something special, and that’s what Russell and his team deliver. For those yet to visit “Margie,” be sure to take the tour – it’s the “big day out” they’ll remember for all the right reasons.
For more information visit Margies Big Day Out | Beer & Wine Tours Margaret River WA website or call their team of experts on +61 416 180 493.